ITIL Management

Strategy/Portfolio (Portfolio Strategy, Financial Management, Service Portfolio Management, Release Management)

Design/Product Management (Capacity Management, Availability Management, Security Management, Continuity Management, Demand Management, Service Catalogue Management)

Transition/Development (Trasition Planning & Support, Service Assets & Configuration Management, Change Management, Service Validation & Testing, Knowledge Management, Deployment Management, Evaluation)

Operation/Support (Service Desk, Incident Management, Event Management, Request Fulfilment, Problem Management, Access Management, Application Management, IT Operation Management, Technical Management)

Continual Improvement/Quality (The 7-Step Improvement Process, Quality Management System, Business Continuity, Return on Investment, Service Management, Service Reporting)